top of page

Key Contacts
&
Emergency Information

On This Page

​

Key Contacts

  • Emergency Management

  • Radio Stations For Emergency Information

  • Local Accident & Urgent Care Clinics

 

Report A Problem

  • Electricity & Gas

  • Internet

  • Flooding

  • Water Supply & Wastewater

  • Fallen Trees or Debris

  • Roads​

​

Emergency Actions

  • If You Are SAFE At Home

  • If You Are UNSAFE At Home

​

Top Tips To Get Ready For An Emergency

If life is at risk dial 111.

 

Dial 111 for emergencies where there is serious, immediate, or imminent risk to life or property and request Police, Fire or Ambulance.

​

* If you have difficulty hearing or talking on the phone, register to use ‘111 TXT’, the emergency texting service - at police.govt.nz/111-txt/how-register 111-txt

​

* For urgent marine assistance, contact the Coastguard Marine Assistance on VHF Channel 16.​

​​​​​

 

For information and updates visit:​​​

​

NZ Police - police.govt.nz

Fire and Emergency NZ - fireandemergency.nz,  checkitsalright.nz

St John - stjohn.org.nz

Coastguard MarineAssistance - coastguard.nz/boating-safely/in-an-emergency

Key Contacts

Key Contacts

Emergency Management

Dial 0800 222 200

Auckland Emergency Management website

aucklandemergencymanagement.org.nz​​

Social media:

Facebook (AEM) - @aklcdem

X [previously Twitter] (AEM) - @AucklandCDEM

​

Dial (09) 301 0101 for Auckland Council

aucklandcouncil.govt.nz

​

NEMA’s Get Ready website - getready.govt.nz/en

​*change language in top right corner

​

Emergency Mobile Alert - getready.govt.nz/prepared/stay-informed/emergency-mobile-alert

​

GeoNet - geonet.org.nz | facebook.com/geonetnz

​

Met Service - metservice.com | facebook.com/MetService

​​

Citizens Advice Bureau cab.org.nz Ph 0800 367 222

​

Household Plan

getready.govt.nz/prepared/household/make-a-plan

Emergency Supplies

aucklandemergencymanagement.org.nz/home-ready#item1

Grab Bags

aucklandemergencymanagement.org.nz/home-ready#item2

Emergency Information in Different Languages:

ethniccommunities.govt.nz/resources/videos/emergency-preparedness-and-response

Radio Stations For Emergency Information

Radio New Zealand rnz.co.nz 756 AM or 101.4 FM 

Newstalk ZB newstalkzb.co.nz 89.4 FM

The Hits thehits.co.nz 97.4 FM 

More FM morefm.co.nz/home.html 91.8 FM 

Radio Samoa radiosamoa.co.nz 1593 AM

Radio Waatea waateanews.com/listen-online 603 AM

Humm FM hummfm.com 104.2 FM

Radio Spice radio.org.nz/spice 88 FM 

Radio Tarana radio.org.nz/tarana 1386 AM

Planet FM planetaudio.org.nz 104.6 FM

Pacific Media Network 531 AM pmn.co.nz/radio-stations/531-pi

New Zealand Chinese Radio 90.6 FM fm906.co.nz

Radio Tama-Ohi 87.7 FM radio.org.nz/tama-ohi

Local Accident & Urgent Care Clinics

North Shore Hospital Emergency Department 24 hours | Ph (09) 486 8900.

Shorecare Urgent Care, Smales Farm, 24 hours | Ph (09) 486 7777.

Northcare Accident & Medical, daily 8am-6.30pm | Ph (09) 479 7770.

White Cross Glenfield Urgent Care & GP Services, daily 8am – 8pm | Ph (09) 444 4244.

Report A Problem

Report A Problem

Electricity and Gas

If you can smell gas, dial 111 and ask for Fire.

For outages and faults, call Vector on 0800 764 764 or report online at vector.co.nz/personal/outages-faults. Also report outages to your electricity provider.

 

Internet

To report a problem with your broadband, contact your broadband provider. To view real time broadband outages go to chorus.co.nz/outages

 

Flooding

To report flooding to Auckland Council call (09) 301 0101.

 

Water Supply and Wastewater

To report a problem, contact Watercare via Live Chat at watercare.co.nz or call (09) 442 2222 and press 1. For outages or faults go to watercare.co.nz/Faults-outages/Current-outages-and-upcoming-shutdowns

Fallen Trees or Debris

To report fallen trees or debris, go to Auckland Council’s ‘Report a Problem’ tool.

aucklandcouncil.govt.nz/report-problem/Pages/report-a-problem.aspx

​

Roads

To report an urgent State Highway issue, call NZ Transport Agency Waka Kotahi on 0800 44 44 49. To report a non-urgent issue, go to nzta.govt.nz/contact-us/email-us/state-highway-issue-or-feedback

To report an urgent Auckland arterial road issue, call Auckland Transport on (09) 355 3553.

To report a non-urgent issue, go to Auckland

Transport’s website contact.at.govt.nz

 

Access NZ Transport Agency’s Waka Kotahi journey planner at journeys.nzta.govt.nz/journey planner to see disruption on State Highways.

​

Access Auckland Transport’s roadworks and

disruptions at at.govt.nz/projects-initiatives/roadworks-and-disruptions to see disruption on arterial roads.

Emergency Actions

If You Are SAFE At Home

  1. Stay at home.

  2. Use your emergency supplies.

  3. Stay informed through official sources:

    • Auckland Emergency Management

    • National Emergency Management Agency

    • Radio stations (RNZ, Newstalk, The Hits, MoreFM)

    • Met Service & app.

    • GeoNet & app.

  4. Check on your neighbours and others nearby.

  5. Stay connected to your whanau/family and friends.

  6. Use text or social media, keep phones lines clear for people who need urgent assistance.

If You Are UNSAFE At Home

  1. Take your grab bag.

  2. Use your evacuation routes.

  3. If possible, stay with whanau/family or friends who are safe or go to your closest Community Emergency Hub/Civil Defence Centre.

  4. Check radio stations or Auckland Emergency Management's website/social media to see what locations are open.

 

Telephone language interpreters are available at Civil Defence Centres.

 

Do not wait for emergency services to tell you to evacuate.

Top Tips To Get Ready For An Emergency

  1. Know your hazards. Check Auckland Emergency Management's Hazard Viewer for your whare/ home, work & school.

  2. Create a household plan, including evacuation.

  3. Keep emergency supplies in your whare/home and car.

  4. Keep spare cash. Check your insurance and keep electronic & hard copies.

  5. Get your lifestyle block or farm ready

  6. Visit getready.govt.nz for further tips on how to get ready.

  7. Learn where you can go if you need to evacuate. Plan your evacuation routes.

  8. Prepare a grab bag in case you have to evacuate.

  9. Get ready with your community and know your community's emergency plan.

  10. Know your neighbours and look out for each other.

  11. Get your business ready.

  12. Read your Local Board Emergency Readiness and Response Plan for tips on risk reduction, readiness, response and recovery.

​

For further information on reducing hazards, emergency readiness, response and recovery visit aucklandemergencymanagement.govt.nz

Interested in volunteering during an emergency?

 

Reach out to your local Community Emergency Hub or go to Auckland Emergency Management's website for volunteering opportunities.

bottom of page